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Propel Tax Message About COVID-19

As your property tax lender, your health and safety are important to us. We’re closely monitoring coronavirus disease COVID-19 reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization. And we’re committed to helping you handle any loan related issues that might come up.

Take all necessary health precautions. We’re concerned for your health and safety. We encourage you to adopt safe health practices to help protect you and your family. To learn more, visit the CDC at You can also get more information from the website of your local health department.

When you have a question about how you can resolve your property taxes or need to manage your existing account, visit our website first at, It is available 24/7 and updated regularly with helpful information. It also provides answers to frequently asked questions as well as tools to easily make payments or quickly request a payoff quote.

If you are experiencing a financial hardship related to COVID-19, Propel Financial Services is committed to helping you in any way we can, and we may have additional programs you qualify for soon. Please submit your request by completing this form or call 866-206-9310.

We continue to monitor the impact of COVID-19, and we’re also working hard to make sure our employees are safe and well, and able to serve you. We’re enforcing safe health practices in our offices, and we’ve put technology plans in place so we can serve you effectively.

We’re here for you. If you have visited our website but still have questions, call us toll-free at 866-206-9310 on Monday - Friday from 8:30 a.m. to 5:30 p.m. Due to high call volumes, please be patient; we’ll take your call in the order we receive it. Be sure to have your loan number ready when you call.

Beware of scams. Criminals often take advantage of situations like these to impersonate companies, charities or government agencies. Keep an eye out for suspicious looking or sounding emails, text messages, or phone calls. Remember, a Propel Financial Services team member will never ask you for your account username or password.

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